Complaints
If something has gone wrong, tell us and we will put it right. Last updated 1 October 2026.
Making a complaint
We want to hear when we get something wrong. Complaining is free, and it won't affect how we treat you.
How to complain
- In online banking: open a support ticket or send us a secure message.
- By email: support@ptb-bank.tradecreditbank.net
- By phone: +1 (800) 555-0142
- By post: Complaints, Pinnacle Premier Bank Ltd., 100 Harbour Street, New York, NY 10004, United States
- Online: use our contact form and choose "Complaint".
Tell us your name, how to reach you, what went wrong, and what you would like us to do to put it right. Include dates, amounts and references where you can.
What happens next
- We acknowledge your complaint promptly and tell you who is handling it.
- We investigate, looking at your account records and talking to the teams involved.
- We send you our final response in writing, explaining what we found and what we will do.
If you are not satisfied with our final response, it will tell you about any independent dispute resolution service you can refer your complaint to and the time limits that apply.